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Terms & Conditions



“We” are:


FOR INDIVIDUALS OR PARTNERSHIPS: Katie Robotham trading as Say Yes Bridal Stylist of Upper Lodge, Abbotswood Est, Stow on the Wold, GL541EN.



“You” are:

The customer or customers that received the proposal (where more than one person, they shall be jointly and severally liable).



  1. Definitions


In this agreement:

“Assignment”                means the project of work, goods and Services set out in the proposal.

“Deposit”                      means the advance payment to secure the date and to allow the Hairdresser to commence work on the Assignment and is described in clause 2.2.

“Event”                         means the event where the Assignment is to be delivered by the Hairdresser.

“Fees”                          means money paid or owed to the Hairdresser by the Client for the Assignment.

“Services”                     means the Services provided by the Hairdresser as part of the Assignment.

“Terms”                        means these Terms and Conditions.


  1. Price and payment


2.1.     Price for the Assignment is set out in the proposal and Assignment. There is no VAT.

2.1.1   Prices charged are per person, and any additional Services or for additional family or friends added to the Assignment shall attract further Fees. These are at the current Prices for the current year.

2.1.2   The price includes advice and guidance about haircare and products, advice on application and use and the delivery of makeup and/or hair styling Services, and all ancillary Services to complete the Assignment.

2.1.3   The price excludes any expenses that will be incurred by the Hairdresser, unless otherwise agreed in writing by the parties. The price also excludes any travel expenses to the Event which is charged at £0.55p per mile from the Hairdresser’s base and return. Any free travel gifted/ given is discretionary and can be cancelled/changed at any point if fuel prices increase dramatically. This will be added to your final invoice with Fees already paid deducted.

2.2.     A Deposit of 50% of the price shall be paid upon entering this agreement. The Deposit is to secure the date for the delivery of the Assignment and the preparation time required to deliver the Assignment. The Hairdresser’s invoice for the Deposit will follow – please refer carefully to Clause 3.

2.3      The price and the Deposit and any expenses shall be the Fees of the Hairdresser. The Client shall pay the Hairdresser the balance of the Fees at the latest 14 days before the Event and all Fees shall be paid in advance in full.



  1. Cancellation of agreement and the Deposit


3.1.     Once the Deposit has been paid, the Assignment can be cancelled by either party in writing or by email subject to the matters set out in this clause.

3.2      If the Hairdresser cancels the Assignment, the Fees paid at the time of cancellation will be repaid to the Client within 14 days of cancellation and no further sum or compensation will be payable to the Client by the Hairdresser arising from such cancellation.

3.3      Client cancellation

          3.3.1   If the Client cancels the Assignment within 14 days of entering into this agreement, then the Deposit shall be repaid to the Client in full.

3.3.2   If the Client seeks to cancel this Assignment more than 14 days after entering this agreement and more than 14 days before the Event then the Deposit shall be forfeited, any expenses incurred as at the date of cancellation must be paid by the Client, and those paid shall also be non-refundable. No further sums will be due from the Client to the Hairdresser.

3.3.3   If the Client cancels this Assignment within 14 days or less of the Event, then all the Fees including any expenses incurred as at the date of cancellation, less any Fees already paid, shall be due to the Hairdresser.



4. The Assignment.


4.1      The Hairdresser reserves the right to use images of her work during the Assignment for marketing, promotional, competition and editorial purposes. If you do not wish to give consent to this use of the work or your image, then you must confirm this by email within 14 days of entering into this agreement.

4.2      Trial sessions (Hair Preview)

          4.2.1   All trial sessions are for bride only. Any additional services are charged at £65.00pp and agreed prior to your trial. You must give the Hairdresser 2 weeks notice. Trials are held at

the Hairdresser’s rental space in NORTHLEACH Travel fees will apply where necessary. Please refer to 2.1.3.

They can be arranged on  

(Days)THURSDAY/ FRIDAY ONLY subject to availability at NORTH LEACH. Location is agreed one month prior to the date of your trial.

(Times) SLOT AT 9AM/11.30AM/2PM Unless the hairdresser states otherwise.

          4.2.2   Trials should be attended by the Bride and only a maximum if 2 other persons unless agreed otherwise in writing. No children under 18 years old are allowed to attend the trial unless agreed otherwise in writing.

4.2.3   Trials are recommended to be undertaken at least 1-3 months before the Event. They usually need to be booked in advance about 3-6 months before the Event.

          4.2.4   Once a trial is booked it can only be rearranged with a minimum of 7 days’ notice. If less than 7 days’ notice is given by the Client to rearrange a trial appointment, then an administration fee of £65.00 shall be payable in addition to the Fees to cover the lost appointment.

4.3      Date changes to the Event must be submitted in writing and the new date is subject to availability. If the new date cannot be accommodated by the Hairdresser, this will constitute a cancellation and clause 3 will apply

4.4      Final numbers receiving the Services at the Event must be received in writing from the Client by the Hairdresser at least 28 days before the Event with changing being made to the final invoice. If numbers subsequently increase, the Hairdresser reserves the right to increase their price accordingly. If numbers subsequently decrease, there will be no discount and the price shall be charged in full.

4.5      The Hairdresser reserves the right to refuse Services to the Client, or any connected person, if they show symptoms of any infectious condition, or use, or threaten, abusive or inappropriate behavior.

4.6      The Hairdresser reserves the right to use the additional services and assistance of another hairdresser or hairdressers, if it is necessary to deliver the Assignment. There is an administration fee of £65.00 which shall be payable in addition to the Fees to cover the cost of sourcing and travel for the additional hairdresser.


5.       Allergies

5.1      The Hairdresser will not be held responsible for any allergies or reactions caused by our work.

5.2      It is the Client’s responsibility to inform the Hairdresser in writing of any sensitivities/allergies/intolerances at the time of booking or at the latest 28 days before the Event. The Hairdresser cannot accept any liability for allergies or reactions where they have not been advised of such risks.


  1. General Conditions


6.1      Verbal or email instructions by the Client to proceed will constitute an

acceptance in full of the Terms. This includes forms of social media messaging,

including but not limited to Facebook, Instagram, Messenger and WhatsApp. By

making payment to the hairdresser its deemed acceptance of the Terms.


6.2      The Fees will be paid after invoices rendered from time to time. No VAT

is applicable. Payment terms are 14 days, and payment is not deemed to have

been made until the Fees have been paid in full. If payment is not made in full

and within time the Services may be suspended and payment in advance may

be required before the Services are re - commenced.


6.3      The Hairdresser reserves the right to require some or all of the Fees to

be paid in advance of the commencement of the Services where applicable

and agreed in writing. If payment is not made in accordance with the above

clauses, the Hairdresser reserves the right to charge an administration fee of

£65.00 to late payments together with interest at the rate prescribed by the Late

Payment of Commercial Debt (Interest) Act 1998 from the date payment was

due until the date payment is made.


6.4      Each party will keep the confidential information of the other party and

any third party confidential and secret, and only use it for the purposes of

supplying the Services or making proper use of the Services. Each party

recognizes and accepts its obligations with regard to the control and the

processing of personal data under the current data protection legislation and

regulations. For more information on this, please see our Privacy Notice on

our website.


6.5      The Hairdresser will use reasonable care and skill in performing the



6.6      The Hairdresser's liability in respect of any loss of goodwill, loss of

business, loss of profits, loss of anticipated savings, loss of use or for any

other consequential, special or indirect loss or damage will be NIL.


6.7      In respect of any other direct losses (in Contract or Tort) the total

liability of the Hairdresser will not exceed the return of all Fees received, and thus the limit of liability shall not exceed the value of the Services provided.


6.8      Nothing in the Terms will exclude or limit liability for death or serious

injury caused by the Hairdresser's negligence.

6.9      The Services may be terminated if payment of the Fees is not made in accordance with the Terms, or if the Client commits a material breach of any of the Terms and fails to remedy the breach within 14 days of being notified in writing, or if the Client enters into any form of insolvency arrangement. Upon termination the Client shall immediately pay any outstanding sums to the Hairdresser.

6.10    If the Hairdresser is limited or hindered from providing Services booked by the Client due to circumstances beyond its control eg. government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, labour disputes, then the liability of the Hairdresser to the Client shall not exceed the amount paid by the Client for the Services. The Deposit shall be non-refundable, (being an approximation of the value of Services already rendered) and the Hairdresser shall (where the value of the Services already delivered to the Client is greater than the value of the Deposit) be entitled to be paid additionally for all Services delivered to the Client up to that point. The Hairdresser shall not be liable for any additional losses incurred by the Client in such circumstances.

6.11    Nothing in the Terms are intended to create a partnership or joint venture between the Hairdresser and the Client, and no party has the right to act as agent for the other or to bind the other party in any way.

6.12 The Terms and any dispute arising from them shall be governed by the laws of England and Wales.

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